MEHRAAV operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). MEHRAAV is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services or otherwise communicate with us.

By accessing or using our Services, you agree to the terms of this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information:

• Contact Details: Name, address, shipping/billing address, phone number, email address
• Payment Information: UPI details, transaction details, payment confirmations
• Account Information: Username, password, preferences
• Order Information: Items viewed, added to cart, purchased, returned, or exchanged
• Communication Data: Messages, emails, or inquiries sent to us
• Device Information: IP address, browser type, device details
• Usage Data: Interaction with our website and services

How We Collect Information

We collect information:

Directly from you (when you place orders, contact us, or create an account)

Automatically through cookies and website usage

Through Shopify and service providers

From third-party partners where applicable

How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Improve and personalize your shopping experience
• Send updates related to orders and services
• Share promotional offers (only if opted in)
• Ensure secure transactions and prevent fraud
• Comply with legal obligations

Sharing of Information

We may share your information with:

• Shopify and service providers (for payments, shipping, analytics, etc.)
• Delivery partners (to fulfill orders)
• Marketing partners (for ads and promotions, if applicable)
• Legal authorities if required by law

 Shopify & Third-Party Services

Our website is hosted on Shopify. Your data may be processed by Shopify to improve services and provide secure transactions.

We may also use third-party tools for analytics, marketing, and payments. These platforms have their own privacy policies.

Payments

We accept payments via UPI, Paytm, GPay, and other digital methods.

All transactions are processed securely through trusted payment gateways.

Shipping

We offer both domestic (India) and international shipping.

Your address and contact details are shared with delivery partners only for order fulfillment.

Data Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet is 100% secure.

We recommend not sharing sensitive information through unsecured channels.

Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction or deletion
• Opt out of marketing communications
• Withdraw consent where applicable

You can contact us to exercise these rights.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

MEHRAAV

Bhavi Shah

📞 +91 99094 30110

📧 (sales@houseofmehraav.com)

📍 65, Vrundavan Bungalows,

Shyamal Cross Road,

Near Medilink Hospital,

Ahmedabad, Gujarat, India